Refund policy

We want you to love your purchase. If it’s not quite right, we’re here to help with an exchange or refund.

Eligibility

• Unworn, Full-price items may be returned or exchanged in-store or by mail.
• Sale items, personalized items, gift cards, and opened personal care goods (such as beauty products) are final sale and cannot be returned.
• Items must be unworn/unused, with all original tags and packaging, and free of any makeup, hair, fibers, dirt, deodorant, or perfume. Items showing signs of wear are not eligible for return.

Timing

• Mail-in returns

  • A free return shipping label is available within 10 days of delivery.
  • Items may be returned for up to 30 days from delivery. Returns labels requested after 10 days will incur a return shipping fee of $8.95. 
  • Please ship your approved return within 7 days of your return request.

• Pickup order returns

  • Full priced items may be returned or exchanged in-store within the 30-day window.
  • Not eligible for free return shipping 

How to Start a Return

• Set up your client account here.
• Enter your email and follow the one-time code login.
• Select your order and choose the item(s) you’d like to return or exchange.
• Pick a return reason and add any notes (feedback on fit or quality helps us improve).
• Submit your request.

If approved, you’ll receive return instructions and (if eligible) a prepaid label. Once we receive and inspect your item, we’ll process your refund or exchange.

Damages or Issues

Please check your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us right away at myorder@girlheroshop.com so we can make it right.

Refunds

• Refunds are issued to your original payment method once your return is approved and processed.
• Please allow up to 10 business days for the refund to appear on your account.
• If it has been more than 15 business days since your refund was approved—or if you have other return questions—email us with your order number at myorder@girlheroshop.com.